Click here for shipping information for Canada 🇨🇦

<table style="width: 100%;"><tbody><tr><td style="width: 16.6667%;"><div style="text-align: center;">Shipping Location</div></td><td style="width: 16.6667%;"><div style="text-align: center;">Shipping Carrier</div></td><td style="width: 16.6667%;"><div style="text-align: center;">Shipping Speed*</div></td><td style="width: 16.6667%;"><div style="text-align: center;">Orders from&#xA0; $0 - $299.99</div></td><td style="width: 16.6667%;"><div style="text-align: center;">Orders from&#xA0; $300.00 - $549.99</div></td><td style="width: 16.6667%; vertical-align: bottom; text-align: center;">Orders from&#xA0; $550.00 - $799.99</td></tr><tr><td style="width: 16.6667%;"><div style="text-align: center;">Canada</div></td><td style="width: 16.6667%;"><div style="text-align: center;">DHL Express</div></td><td style="width: 16.6667%;"><div style="text-align: center;">3 to 6 Business Days</div></td><td style="width: 16.6667%;"><div style="text-align: center;">$40.00 CAD</div></td><td style="width: 16.6667%;"><div style="text-align: center;">$50.00 CAD</div></td><td style="width: 16.6667%;"><div style="text-align: center;">$100.00 CAD</div></td></tr><tr><td style="width: 16.6667%;"><div style="text-align: center;">Canada</div></td><td style="width: 16.6667%;"><div style="text-align: center;">DHL Standard</div></td><td style="width: 16.6667%;"><div id="isPasted" style="text-align: center;">7 to 12 Business Days</div></td><td style="width: 16.6667%;"><div style="text-align: center;">$12.00 CAD</div></td><td style="width: 16.6667%;"><div style="text-align: center;">Free**</div></td><td style="width: 16.6667%;"><div style="text-align: center;">$80.00 CAD</div></td></tr></tbody></table> *Shipping speed means how long it will take your shiny new package to reach you once your package has left our beautiful warehouse in Sydney, Australia! &#x1F1E6;&#x1F1FA;&#x1F998; Please allow 1-3 business days between your order being placed and your order leaving our warehouse. ** To be eligible for free shipping your order subtotal must be valued between $300.00 and $549.99 after any applicable discounts and credits are applied.For shipping to Australia and New Zealand, please visit: <a href="https://www.kulanikinis.com.au/" style="text-decoration:none;"></a><a href="https://www.kulanikinis.com.au/" rel="noopener noreferrer" target="_blank">https://www.kulanikinis.com.au/&#xA0;</a>For shipping to the United States, please visit: <a data-fr-linked="true" href="https://kulanikinis.com/" rel="noopener noreferrer" target="_blank">https://kulanikinis.com/</a><span style="font-size: 12px; font-family: Arial, sans-serif; color: rgb(0, 0, 0); background-color: rgb(255, 255, 255); font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">For shipping to the United Kingdom, please visit:&#xA0;<a href="https://kulanikinis.co.uk/">https://kulanikinis.co.uk/</a><span style="font-size: 12px; font-family: Arial, sans-serif; color: rgb(0, 0, 0); background-color: rgb(255, 255, 255); font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">For shipping to Europe, please visit:&#xA0;<a href="https://kulanikiniseu.com/" rel="noopener noreferrer" style="text-decoration:none;" target="_blank"><span style="font-size: 12px; font-family: Arial, sans-serif; background-color: rgb(255, 255, 255); font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">https://kulanikiniseu.com/</a>

Shipping Cost, Speed, and Carrier

Ok, we'll be honest..PO Boxes are quite tricky and at this point in time we are not able to ship to PO Boxes in Canada.

Ok, we&apos;ll be honest..PO Boxes are quite tricky and at this point in time we are not able to ship to PO Boxes in Canada.

PO Boxes

Click here for info on Canada sales taxes! 💰💞

Additional sales tax will be applied to your purchase at checkout, and is calculated based on your shipping address and the applicable tax rates. This means the amount of sales tax may vary depending on where you&#x2019;re located.Please know that we will pre-pay all other required duties and taxes for you! &#x1F495; You should not need to pay any additional amounts! If you do receive a notification from DHL asking you to pay an additional amount or are asked to pay an additional amount at delivery, please do not pay and email our lovely Customer Experience Team at <a data-fr-linked="true" href="mailto:info@kulanikinis.com">info@kulanikinis.com</a> with your name and order number so that we can assist!

Canada Sales Taxes

Regretfully, we are unable to upgrade your shipping speed after your order is placed! 🚛 Click for more info..!

We are unable to upgrade or change your shipping method after your order is placed! &#x1F495;If your order has not yet been sent to our Warehouse Team, we may be able to cancel your order so that you can place a new order with a faster shipping method!&#xA0;We recommend you to jump on our online chat or email our lovely Customer Experience Team at <a href="mailto:info@kulanikinis.com">info@kulanikinis.com</a> as soon as possible. Be sure to include your name and the order number in your email, and that you would like to request to cancel so that we can action this quickly for you!!&#xA0;Please note! &#x270F;&#xFE0F;&#x1F447;&#x1F3FE;&#xA0;<ul><li dir="ltr" style="font-family: Arial, Helvetica, sans-serif; font-size: 12px; line-height: 2; color: rgb(0, 0, 0);">If your order has already been sent out and you have received an email with your shipping information, we are sadly unable to cancel your order - so sorry!&#xA0;</li><li dir="ltr" style="font-family: Arial, Helvetica, sans-serif; font-size: 12px; line-height: 2; color: rgb(0, 0, 0);">Express is our fastest shipping method.</li><li dir="ltr" style="font-family: Arial, Helvetica, sans-serif; font-size: 12px; line-height: 2; color: rgb(0, 0, 0);">If you need help figuring out which shipping method you should choose at checkout, please jump on our online chat or email our Customer Experience Team at <a href="mailto:info@kulanikinis.com">info@kulanikinis.com</a> and we will be happy to help you!</li></ul>

Upgrade Shipping Speed

Once your order has been shipped and you receive the tracking information, please reach out to the selected shipping carrier. Click for more info..!

<span style="font-size: 12px; font-family: Arial, sans-serif; color: rgb(0, 0, 0); background-color: rgb(255, 255, 255); font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">If you place an order but then decide to change the delivery address or the address is incorrect, y<span style="font-size: 12px; font-family: Arial, sans-serif; color: rgb(0, 0, 0); background-color: rgb(255, 255, 255); font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">ou can change your delivery address within 15 minutes of checkout directly through the order confirmation.&#xA0; <span style="font-size: 12px; font-family: Arial, sans-serif; color: rgb(0, 0, 0); background-color: rgb(255, 255, 255); font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">After 15 minutes you are unable to make automatic address changes, so please reach out to our lovely Customer Experience Team at&#xA0;<a href="mailto:info@kulanikinis.com" style="text-decoration:none;"><span style="font-family: Arial, sans-serif; color: rgb(17, 85, 204); background-color: rgb(255, 255, 255); font-weight: 400; font-style: normal; font-variant: normal; text-decoration: underline; text-decoration-skip-ink: none; vertical-align: baseline; white-space: pre-wrap;">info@kulanikinis.com</a><span style="font-size: 12px; font-family: Arial, sans-serif; color: rgb(0, 0, 0); background-color: rgb(255, 255, 255); font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">&#xA0;or jump on our online chat to update your delivery address as soon as possible.&#xA0;<span style="font-size: 12px; font-family: Arial, sans-serif; color: rgb(0, 0, 0); background-color: rgb(255, 255, 255); font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">We are unable to be make changes to your shipping address once you order has been&#xA0;picked and packed by our Warehouse Team. <span style="font-size: 12px; font-family: Arial, sans-serif; color: rgb(0, 0, 0); background-color: rgb(255, 255, 255); font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Once your order has been shipped and you receive the tracking information, please reach out to the selected shipping carrier and they may be able to assist you with an address change. Express ShippingIf your order has already shipped and you chose DHL Express shipping, you will need to request an address change via DHL directly!<ol><li dir="ltr">Go to this link - <a href="https://www.ondemand.dhl.com/" style="text-decoration:none;">https://www.ondemand.dhl.com/&#xA0;</a>and choose your country. &#x1F30E;</li><li dir="ltr">Click &apos;manage shipment as a guest&apos; - the red text under sign up/or log in now.</li><li dir="ltr">It will ask you for your waybill/tracking number. This will be in your shipping confirmation email! &#x1F4E7;</li><li dir="ltr">You will need to fill in the letters/numbers to ensure you aren&apos;t a robot. &#x1F916;</li><li dir="ltr">It will then send a passcode to your phone, once you enter that you can update your address to anything! &#x1F49E;The amazing DHL team will instantly update your address for you - so fast! &#x26A1;&#xFE0F;</li></ol>Standard ShippingIf your order has already shipped and you chose DHL Standard shipping, sadly your address is not able to be updated. You are welcome to try contacting Canada Post directly to see if they are able to update your information!&#xA0; &#x2728; Tip!! &#x2728; Your Canada Post tracking identification number can be found under the details section of your DHL tracking link.Insufficient AddressFYI if your package can&apos;t be delivered due to an incorrect/insufficient address provided at the checkout we will not be able to offer redelivery, so sorry! Please email us at&#xA0;<a href="mailto:info@kulanikinis.com">info@kulanikinis.com</a>&#xA0;if your order fails delivery due to this and is marked as &#x2018;delivered to original sender&#x2019;!

Change Your Shipping Address

Get ready! Your signature will be required for delivery! ✍🏼 Click for more info..!

Get ready! Your signature will be required for delivery! &#x270D;&#x1F3FC; Please make sure you are available to sign for your shiny new package when it is delivered to you! If you can&apos;t be present the driver will attempt delivery again or leave a note for you to contact your local DHL! &#x1F49E;Please note &#x270F;&#xFE0F;&#x1F449;&#x1F3FD; In some instances, you may receive a message from DHL asking how you&apos;d like your order to be delivered. Please know that if you opt for delivery without signature (an Authority to Leave or ATL) you release DHL + Kulani Kinis from all liability for any loss that may result from delivering the package according to your request. Kulani Kinis and DHL will not be able to send a replacement order or refund you for the order should any loss or damage occur!<img src="https://uploads.gorgias.io/RdOkb7okeO7VXGNr/Screen_Shot_2022-11-15_at_1.58.06_PM_480x480-85286ef0-cebb-4bf8-818a-25f0eca91006.webp" style="width: 300px;" class="fr-fic fr-dib">

Signature Required for Express Delivery

Tracking shows your order has been delivered, but you can’t find your package? 🥺 Click here if you ordered with Standard shipping...!

If your tracking shows your order has been delivered, but you can&#x2019;t find your package, we will always do our best to help you locate your kinis!&#x2728; Tip!! &#x2728; We ask that you first look around your home or apartment complex and ask family, roommates, neighbours, and building management if they have seen your package! In most cases, your delivery will occur between 6am - 7pm.If you still have no luck in locating your package, then please contact Canada Post directly and as quickly as possible! The reason why we are unable to help you with this is because unfortunately due to Canada Post privacy rules we do not have the authority to open an investigation on your behalf! &#x1F49E; Please also email our lovely Customer Experience Team at&#xA0;<a href="mailto:info@kulanikinis.com">info@kulanikinis.com</a>&#xA0;and be sure to include your name and order number in the email!&#xA0;In order for us to be able to give you a refund or replacement, we will need evidence from Canada Post confirming that the package was lost in transit or misdelivered - where Canada Post is at fault. We sadly cannot offer compensation or a replacement if the delivery was completed correctly and the package stolen or lost following correct delivery.. &#x1F49E; Just a little heads up, we cannot be held responsible for orders which have been successfully delivered to the address provided, but not received by the customer.&#x2728; Tip!! &#x2728; We highly recommend always selecting a shipping address where you or someone you trust will be available to accept the package at delivery!

Lost Shipment - Standard Shipping

Tracking shows your order has been delivered, but you can’t find your package? 🥺 Click here if you ordered with Express shipping..!

If your tracking shows your order has been delivered, but you can&#x2019;t find your package, we will always do our best to help you locate your kinis!&#x2728; Tip!! &#x2728; We ask that you first look around your home or apartment complex and ask family, roommates, neighbours, and building management if they have seen your package! In most cases, your delivery will occur between 6am - 7pm.If you still have no luck in locating your package, then please email our lovely Customer Experience Team at&#xA0;<a href="mailto:info@kulanikinis.com">info@kulanikinis.com</a>&#xA0;and be sure to include your name and order number in the email!&#xA0;Once you&apos;ve emailed us, our amazing customer care girlies will open an investigation with DHL where every step and detail of the delivery is checked and the driver that delivered package is interviewed if possible. &#x1F575;&#x1F3FB;&#x200D;&#x2640;&#xFE0F; Due to formalities and time differences, the process of gathering information with DHL may take us more than 5 business days so please be patient with us!! &#x1F49E; After the investigation is completed, if your package is declared lost by DHL, we can then discuss a replacement with you!Please note &#x270F;&#xFE0F;&#x1F449;&#x1F3FD; If you gave DHL the authority to leave your package without your signature and DHL have confirmed that all required steps were taken on their end to deliver your package correctly, we will not be able to help with a refund or replacement as you have accepted liability for the package by waiving the signature requirement! &#x1F49E;

Lost Shipment - Express Shipping

While we hope this never happens.. 💔 If your tracking shows that your delivery has failed or is being returned to sender.🔒 Click for more info..!

We&#x2019;re so sorry to hear your parcel didn&#x2019;t make it to you. We know how exciting it is to be waiting on something special &#x1F459;If your tracking shows that your delivery has failed or is being returned to sender, please reach out to our Customer Experience Team at <a data-fr-linked="true" href="mailto:info@kulanikinis.com">info@kulanikinis.com</a>. We&#x2019;ll keep an eye on the return journey and make sure everything is handled smoothly on our end &#x1F48C;While it&apos;s not super common, deliveries can sometimes fail for a few reasons:- The shipping address was incomplete or incorrect at checkout. - The parcel was left unclaimed at your local post office. - Delivery was refused or the courier couldn&#x2019;t access the location. -&#xA0;Occasionally, even with a correct address, something goes wrong on the courier&#x2019;s end.When this happens, the parcel is automatically sent back to our warehouse. You&#x2019;ll see this update reflected in your tracking link.We recommend checking with your local post office to see if they&#x2019;re still holding your parcel - sometimes they can release it to you before it&#x2019;s returned to us.As soon as your parcel arrives back to us and is checked in by our lovely Returns Team, we&#x2019;ll issue a refund to your original payment method.&#xA0;Please note: - If the delivery failed due to an address issue, refusal, or being unclaimed, the original shipping fee will be deducted from your refund. - We&#x2019;re unable to re-send returned parcels, but you&#x2019;re always welcome to place a new order when you&#x2019;re ready!

Failed / Unclaimed / Refused Delivery

Still need help? Email our Customer Care team and we will reply within 24 hours.