Change Your Shipping AddressUpdated 17 days ago
If you place an order but then decide to change the delivery address or the address is incorrect, you can change your delivery address within 15 minutes of checkout directly through the order confirmation.
After 15 minutes you are unable to make automatic address changes, so please reach out to our lovely Customer Experience Team at [email protected] or jump on our online chat to update your delivery address as soon as possible.
We are unable to be make changes to your shipping address once you order has been picked and packed by our Warehouse Team.
Once your order has been shipped and you receive the tracking information, please reach out to the selected shipping carrier and they may be able to assist you with an address change.
Express Shipping
If your order has already shipped and you chose DHL Express shipping, you will need to request an address change via DHL directly!
- Go to this link - https://www.ondemand.dhl.com/ and choose your country. 🌎
- Click 'manage shipment as a guest' - the red text under sign up/or log in now.
- It will ask you for your waybill/tracking number. This will be in your shipping confirmation email! 📧
- You will need to fill in the letters/numbers to ensure you aren't a robot. 🤖
- It will then send a passcode to your phone, once you enter that you can update your address to anything! 💞The amazing DHL team will instantly update your address for you - so fast! ⚡️
Standard Shipping
If your order has already shipped and you chose DHL Standard shipping, sadly your address is not able to be updated. You are welcome to try contacting Canada Post directly to see if they are able to update your information!
✨ Tip!! ✨ Your Canada Post tracking identification number can be found under the details section of your DHL tracking link.
Insufficient Address
FYI if your package can't be delivered due to an incorrect/insufficient address provided at the checkout we will not be able to offer redelivery, so sorry! Please email us at [email protected] if your order fails delivery due to this and is marked as ‘delivered to original sender’!