Can I return or exchange?Updated 11 days ago
Start a Return: To start a return, click here.
Return Policy:
Full price items and items purchased with a discount of 15% or less may be returned within 30 days for a refund, store credit or exchange.
Final sale items, including sale items, mystery pieces and accessories marked as final sale, are not eligible for return.
SUMMER code items are eligible to return for store credit only (no refunds or exchanges).
Handling Fee / Return Cost: Our returns process comes with a little fee if its not your first order return.
Refunds- A $10 handling fee will be deducted from your refund if you choose to return for a refund to receive your label.
Exchanges- A $5 handling fee is payable if you choose to return for an exchange to receive your label. Kulani Kinis covers the cost of shipping your exchange piece to you.
Store Credit Return- No handling fee is payable if you choose to return for a store credit to receive your label.
FYI: The cost of shipping on your order is non-refundable unless required by law or where the item is faulty, damaged or incorrect.
Canadian returns and exchanges are managed by Kulani Kinis Swimwear Canada Ltd. Canadian orders are shipped from Australia, and returns must be lodged through our returns portal so we can provide the correct return instructions and return address in Canada.
Hygiene: Items returned must be in new and unworn condition with the tags and hygienic liners attached. For sanitary reasons, please try on all swimwear over underwear!
Refund Processing: Once our amazing Returns Team receive and approve your returned items, your refund will be processed back to your original payment method.
For information on refunds processed to Afterpay, click here.
For information on refunds processed to Klarna, click here.
Split Payment Refunds: If a purchase is completed using a gift card and another method of payment, when a refund is processed, the refund is applied to the gift card first, until it reaches the full amount available for refund. Then rest of the refund is applied to the other payment methods.
Exchange Item Availability: When you set up your exchange through our portal, please note pieces you select to exchange are not held for you! A successful exchange is based on item availability at the time when your return package is in transit back to us and we are preparing to send your shiny new exchange pieces! 👙 If the piece you have requested to exchange for are out of stock, we will automatically email you a store credit for the piece so you can choose something new!
Exchange Shipping: We will begin preparing your new pieces for shipment when your return pieces are in transit back to us - you won't have to wait until your return reaches us for your new pieces to ship! All exchanges are shipped via Standard Shipping which typically offers delivery in 5-8 business days once the package ships. We are not able to offer Express shipping for exchanges at this time.
Exchange on Exchange: If you’ve exchanged an item and your exchange piece also does not fit, we can offer you a refund in store credit or a refund back to your original payment method. We are not able to offer a second exchange.
Bundled Returns: Please do not bundle returns, our system requires a separate return request including label for each order number. We use a returns scanning system, so if you combine pieces from multiple orders into one package, the extra pieces that don't belong to that barcode may not be accounted for and we may not be able to process your refund or exchange for the items.